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Return Policy

GENVEX™

60 Day Results Guarantee

We stand behind our products. If you don’t see results within 60 days of receiving your order, you may be eligible for a return, exchange, or store credit.

Note:

  • Requests must be made within 60 days of delivery.
  • Proof of purchase (order confirmation, receipt, or order number) is required.
  • Products must be returned with original packaging and accessories where applicable.
  • Shipping fees are non-refundable, and customers are responsible for return shipping unless otherwise specified.
  • Refunds or credits are processed once the returned product is received and inspected (allow 7–10 business days).
GENVEX™

General Returns

We accept returns of unused, unopened items within 30 days of delivery.

Conditions:

  • Products must be in original packaging, unopened, and unused.
  • A restocking fee of $20USD (plus return shipping) will be deducted from your refund.
  • A Return Authorization Number (RMA) must be obtained from our team before sending items back.
  • Refunds will be issued to the original payment method once the return is approved and processed.
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